No Response since 28 January 2015

I have been a client of Tracker for the past 9 years and have been quite happy with the service. I have had a tracking unit installed in my current car but I am in the market to buy a new one and wish to cancel this unit. I made arrangements with my insurance and they have advised me I must cancel my policy directly with Tracker. This request was sent through to my insurance on the 28 January 2015<br> <br> I have called the call centre who then puts me through to the cancellations department but since the 28 Jan there has been absolutely no answer on that end. I have been calling everyday. The agent at the general call centre says they can only send a request through for cancellation but not actually cancel my policy themselves. The agents then advised me that I will be getting a call to cancel my policy but so far I haven't received any such call.<br> <br> To top it off I get a call yesterday from a recording advising me that my account is in arrears for the policy. This is absolutely outrageous that it will take more than a month of calling every day and not getting throught to even cancel something. The service is absolutely shocking and worst I ever experienced.