No Response Regarding Faulty Tracking Unit (High-Risk Vehicle)

I am writing to express my concern regarding the lack of feedback on our request for assistance with a non-responding tracking unit.

We reported the issue on 2 December and provided all required details, including contact information for the vehicle’s regular driver so that a technician could be dispatched. On 9 December, we sent a follow-up email requesting an update, as this is a high-risk vehicle and a non-functional tracking unit places us at risk with our insurer.

To date, we have received no communication, no update, and no confirmation of when a technician will be available. I also phoned your support team and was assured that a confirmation would be sent shortly, but we still have not received anything.

This delay is unacceptable due to the potential insurance implications and the risk associated with the vehicle.

Please treat this as urgent and provide:

A confirmed appointment date and time for a technician, OR

Immediate guidance on how this unit will be restored without further delay.

We appreciate your prompt attention.