JS
Jenay S

1 reviews | Active since Sept 2015

10 Dec 2015, 14:17

No response for change of banking details

I have tried to change my banking details with Tracker but with no success. I emailed a Tracker employee on two occasions to change my banking details. I received no response. I then lodged a query on the Tracker website. I received no response. I then lodged ANOTHER online query. AGAIN I received no response. I am busy and do not have the time to sit on hold waiting for you to take my call. <br> <br> Tracker- After three months of trying to notify you, I am closing my bank account and your next debit order won't go through. I am your customer and won't be running around trying to help you take my money. If you want my business, YOU can call ME. <br>

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Replies (1)
Tracker Connect
Tracker Connect's reply10 Dec 2015, 14:21
Official
Hello Jen1992,

We are in receipt of your complaint and thank you for taking the time to bring this to our attention.

Kindly note that your complaint is still being investigated and that we will revert with feedback on the matter soonest.

Thanking you for your patience.

Shaakier Hartley
Tracker Customer Care