NS
Ndiyabonga S

1 reviews | Active since Jun 2020

29 Feb 2024, 10:32

No Respect and Regard for Customers and Operate as they please

Tracker is a company that has no regard for it's Customers on any level. I would not recommend this company to anyone. They decided to enable a Value Added Service on my account without my permission and years later discovered when I asked them, that they refunded me for said service and cancelled my policy without my permission. When they refunded me, they didn't account for the impact of inflation on said amount over the years. They have no due regard for their Customers and operate as they please. They need to be reported to the relevant Consumer Authority and Insurance Ombudsman. They operate *******ly. Imagine they treat you in this way before your need their assistance during an emergency.

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Replies (1)
Tracker Connect
Tracker Connect's reply29 Feb 2024, 10:57
Official
 Good day Ndiyabonga , 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. 
 
It is our intent to help you reach a prompt resolution of this matter.
 
We will revert to you shortly.
 
Tracker Connect