1 reviews | Active since Jul 2020
No Resolution to my Problem!
I have been a Tracker Customer for a while now, even upgrading the initial product that I initially had.
I called the Tracker Call Centre on 7 September 2020 to enquire about my "Car Guard" feature that was not working on the Tracker App. The consultant that I spoke to gave me her email address to which I sent an email with screenshots of the problem that I was experiencing. She eventually mentioned that the problem that I was experiencing was a problem on their side.
When I asked her how long it would take for the problem to be resolved, I received no reply to my email.
I followed up with the same consultant, via email on 16 September 2020, to enquire when the problem would be fixed as it was still not working and furthermore I had not received feedback from her for my initial email. Again, I received no reply.
I called Tracker again and spoke to a consultant on 17 September where she mentioned that she would get the initial consultant to phone and give me feedback. The said consultant did phone me and when I enquired about my feedback - she had none to give me. She mentioned that she would escalate my matter and that someone from Tracker would call me on the same day. No-one called me.
I was frustrated as I had been experiencing a problem without a solution or feedback and even more frustrating - paying for something that is not currently working.
On 19 September 2020, lo and behold, I called Tracker again to complain about the same thing and I mentioned to the consultant that I would appreciate feedback from Tracker on 21 September 2020 regarding my matter.
21 September 2020 has come and gone and I have not received any resolution to my problem!
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
This is a follow up to my initial query.
On or about 23 September 2020, I received a call from a Tracker Consultant who attempted to assist me.
She mentioned that she would personally be the one overseeing my query. I have not heard anything from the said consultant since.
I called Tracker on 2 October 2020. I asked the consultant to please get the initial consultant to call me as I had not heard any feedback regarding my query.
Today is 7 October 2020 - I have heard nothing.
My query has not been unresolved for a calendar month.
Pathetic!!!!
This is a follow up to my initial query.
On or about 23 September 2020, I received a call from a Tracker Consultant who attempted to assist me.
She mentioned that she would personally be the one overseeing my query. I have not heard anything from the said consultant since.
I called Tracker on 2 October 2020. I asked the consultant to please get the initial consultant to call me as I had not heard any feedback regarding my query.
Today is 7 October 2020 - I have heard nothing.
My query has not been unresolved for a calendar month.
Pathetic!!!!
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect