No login details given for tracker app/ also charging 2 months upfront why ?
I am a new customer. Firstly why does your invoice charge me for 2 months when my contract is a monthly payment contract. Secondly I was not sent a username and password like the installer said I would. This is very disappointing. I tried creating a profile on your website and it does not work. please respond asap
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Replies (5)
Tracker Connect's replyOfficial
03 Feb 2023, 08:38Good Day ,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply03 Feb 2023, 08:38
Official
Good Day ,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's replyOfficial
03 Feb 2023, 11:14Good day Ashlyn,
We confirm having made contact and assisted with the login details, explained the invoice raised, however - a service request has been opened for a technician to be assigned to inspect the installation that took place in your motorcycle.
Please expect a call from our scheduling team to book an appointment.
Tracker Connect
We confirm having made contact and assisted with the login details, explained the invoice raised, however - a service request has been opened for a technician to be assigned to inspect the installation that took place in your motorcycle.
Please expect a call from our scheduling team to book an appointment.
Tracker Connect
Tracker Connect's reply03 Feb 2023, 11:14
Official
Good day Ashlyn,
We confirm having made contact and assisted with the login details, explained the invoice raised, however - a service request has been opened for a technician to be assigned to inspect the installation that took place in your motorcycle.
Please expect a call from our scheduling team to book an appointment.
Tracker Connect
We confirm having made contact and assisted with the login details, explained the invoice raised, however - a service request has been opened for a technician to be assigned to inspect the installation that took place in your motorcycle.
Please expect a call from our scheduling team to book an appointment.
Tracker Connect
's updateReviewer Update
03 Feb 2023, 18:52Yes when your technician worked on the bike he failed to put back my left rear indicator. This is very poor. Don't you guys recheck your installation before handing the vehicle to the client ? I have another 2 motorcycles I am buying that I was going to add with your company but if you are doing this from day 1 I am liable to choose another company. I also noticed the mileage he logged on the app is incorrect. They are just making up numbers and putting them as the mileage. I am appalled.
's update03 Feb 2023, 18:52
Reviewer Update
Yes when your technician worked on the bike he failed to put back my left rear indicator. This is very poor. Don't you guys recheck your installation before handing the vehicle to the client ? I have another 2 motorcycles I am buying that I was going to add with your company but if you are doing this from day 1 I am liable to choose another company. I also noticed the mileage he logged on the app is incorrect. They are just making up numbers and putting them as the mileage. I am appalled.
Tracker Connect's replyOfficial
04 Feb 2023, 11:48Good day Ashlyn,
A consultant got hold of you yesterday and explained that a service request would be opened for a technician to be assigned to inspect the motorcycle accordingly.
An email as well was sent you to yourself this morning explaining the above.
Tracker Connect.
A consultant got hold of you yesterday and explained that a service request would be opened for a technician to be assigned to inspect the motorcycle accordingly.
An email as well was sent you to yourself this morning explaining the above.
Tracker Connect.
Tracker Connect's reply04 Feb 2023, 11:48
Official
Good day Ashlyn,
A consultant got hold of you yesterday and explained that a service request would be opened for a technician to be assigned to inspect the motorcycle accordingly.
An email as well was sent you to yourself this morning explaining the above.
Tracker Connect.
A consultant got hold of you yesterday and explained that a service request would be opened for a technician to be assigned to inspect the motorcycle accordingly.
An email as well was sent you to yourself this morning explaining the above.
Tracker Connect.
's updateReviewer Update
06 Feb 2023, 10:49He is telling me I must wait 72 hours only to assess it. What about fixing it ? How long is that going to take ? You hire *********** staff now this is not just an inconvenience it's a loss of income as I can't rent the bike out in an unroadworthy condition.
's update06 Feb 2023, 10:49
Reviewer Update
He is telling me I must wait 72 hours only to assess it. What about fixing it ? How long is that going to take ? You hire *********** staff now this is not just an inconvenience it's a loss of income as I can't rent the bike out in an unroadworthy condition.