No feedback or Response as promised by tracker

I am an existing client with tracker for over 7 years, but every-time i have to add a new car its always a struggle and I am never sorted first time around as they do promise, I just bought another car, we did a transfer with the previous owner that i will continue with the tracker unit and the car will be added to my existing account, a call centre agent (name Clyde or Clive) phoned me he changed everything, he promised to send me everything via email, its been over 7days now..I have not received anything, I phoned the call centre, i didn't get an assistance except that my password was reset but i can still see 1 car, worse i need to have a username and password for skytrax and i still do have. so not impressed with your service<br> <br> Do i always have to fight to get an excellent service? I am considering taking my business elsewhere because to get attention from tracker i always have to put a compliment on here