No faith in Tracker anymore

I really don't believe that companies can react like this with clusters of over 30 years. First place I didn't read the fine print so tracker replaced their faulty unit but put me on a new 36 months connect. I phoned in to find out what it would cost to cancel as a couple of months ago they told me R1200 but now it's R2100 because they renewed their cancelation policy in August. I asked if I could speak to a higher level manager to ask for some sort of discount on the monthly payment. I became very ill, had amputations and have a terminal illness, I therefore have no income, only a sassa pension so the going is very tough. This lady MILLICENT refused me point blank to put me through to a supervisor or anybody in a higher position as there's nothing anybody can do for me cause I'm still in a contract. I told her again can you please put me through to somebody, she rep****, NO I'M NOT PUTTING YOU THROUGH TO ANYBODY ELSE, SHE'S ALREADY TOLD ME THERE'S NOTHING ANYBODY CAN DO.I would love to have heard that from someone in higher management, as I had I did the same thing with another tracking company a few days ago and the supervisor phoned me back when I complained about their consultant being very rude and not helpful. He came up with a cancelation plan which was acceptable as he gave me a discount and a few months to pay it off. Here I wasn't asking to cancel, just for some sort of discount on the premium. No car I've ever owned over almost 40 yrs or more was used without me fitting a tracker. MILLICENT taught me a lot today about customer service, really upset me and sounded like somebody that owns 52 % shares in tracker. I'm extremely disappointed but people, read your fine print, don't get very ill, don't no have an income because nobody cares 2 hoots.