NO 'DEBIT'IN DEBIT ORDER

I have experienced major problems with Tracker. I purchased a new vehicle about a month ago, and according to Aadil Naidoo, pro rata monies would have been deducted from my account in-September. This did not happen. The beginning of October came, and I believed the monies would then be deducted, along with my standard debit order amount for the Tracker. Again, this did not happen. I have gotten no reply from anyone as to this situation. I would like to know IMMEDIATELY what is going on with my account, as I have not been getting any statements and I will not allow this to negatively affect my credit rating. A response is eagerly awaited.