ST
Somana T

1 reviews | Active since Jan 2016

02 Aug 2021, 19:10

NO customer service satisfaction

I must say I am very dissapointed with the customer service I have received from tracker, I don't know even how many times I have tried contacting their customer service center and every time after telling the consultant my query and while being hold waiting for them to reconcile my account, my line gets disconnected and they never get back to me via email or a call back, even after they have promised to get back to me via email, this is the worst kind of customer service for such a big company, all they know is how to incorrectly debit your account with all sorts of absurd amounts without any communication, I don't think I would ever recommend tracker to anyone after this, I am just waiting for this damn contract to finish so that I can be done with their nonsense honestly it's ridiculous in 2021 we have to deal with such ludicrous customer service not treating the customer fairly wow, It is disappointing honestly.

0
Replies (3)
Tracker Connect
Tracker Connect's reply03 Aug 2021, 09:45
Official
Good Day Busisiwe,
 We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 

Best regards,

Tracker Connect
Tracker Connect's reply03 Aug 2021, 11:32
Official
Good day,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.   
 
We would like to take this opportunity to thank you for doing business with our Company. 
 
If there is absolutely anything else we can help you with, please feel free to contact us at any time. 

Tracker Connect 
Good day,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.   
 
We would like to take this opportunity to thank you for doing business with our Company. 
 
If there is absolutely anything else we can help you with, please feel free to contact us at any time. 

Best regards,

ST
Somana T's update14 Aug 2021, 11:58
Reviewer Update
Thank you for making contact I will wait and see my next account statement to ensure everything we discussed was done