No communication from Tracker

I have never had a problem with Tracker up until today 21/12/2020. My Tracker app stopped working and I could not log in to view the whereabouts of my vehicle. I could not log on to their online portal either and that is when I realised that they must have a problem. I had to call their call centre and had to wait for 10 mins before getting through to someone that told me there is a general issue.

My problem here is the fact that I had to follow up on their problem. As a customer paying for a vehicle tracking device, I believe that I should be informed of when I won't be able to track my own car. The only communication from Tracker is on their Twitter page. I never signed up my contract on Twitter, so I'm not expecting for comms to be through social media.

It is now more than 8 hours without being able to log on, I have still not gotten any feedback from Tracker. My biggest concern is if they will be able to recover our vehicles should they be ****** or hijacked.