EP
Edward P

1 reviews | Active since Aug 2015

24 Jan 2017, 11:40

no care for our safety or needs....

<p>All tracker cares about is money my acc was suspended and I got notification via @mail on thursday and I went and paid the balance on monday understanding the importance and risk envolved I then called tracker immidiately to activate my sky trax and account... only to be rudely told by the call centre agents that they can only re-activate my services after 21 day!!!!!!! I mean what the ****** is that tracker I had a lot of faith in and have been using your services for over a year now and this is what I get??????? </p>

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Replies (2)
Tracker Connect
Tracker Connect's reply24 Jan 2017, 13:00
Official

Good day Mr Edward

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Mathebe Mopeli

Tracker Customer Care

Tracker Connect
Tracker Connect's reply24 Jan 2017, 13:25
Official

Hi Mr Phala,

We commiserate with you on the loss of your vehicle.

We confirm to have contacted you and explained the legal process pertaining to our Standard Operating Procedure.

Kind regards,

Brian Khumalo

Tracker Customer Care