SB
Shamit B

1 reviews | Active since May 2011

19 Jan 2018, 12:10

No call out after one week of requesting

Sad experience from a company like Tracker. Called a week ago to log a query about not picking up GPS signal on a vehicle. ITs been a week, not even a call back, let alone a technician to come out. And we pay monthly on time for this service.

0
Replies (2)
Tracker Connect
Tracker Connect's reply19 Jan 2018, 12:20
Official

Good day Shamit,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Brian Khumalo

Customer Care Team

Tracker Connect
Tracker Connect's reply22 Jan 2018, 08:54
Official

Good day Mr Bansi,

We confirm to have been in contact with you and assisted accordingly.

Should you require further assistance, please do not hesitate to contact us.

Regards

Chennan Venter

Customer Care Team