No Call Back Received As Promised

ON 23 SEPTEMBER 2015, I CALLED THE CALL CENTRE AND REQUESTED FOR ANOTHER VEHICLE<br> TO BE ADDED ON MY CONTRACT. THE AGENT THEN COMPLETED THE APPLICATION <br> AND PROMISED THAT THE TECHNICIAN WOULD CALL MR NAICKER TO ARRANGE A DATE AND<br> TIME AND TODAY IS THE 1 OCTOBER AND NOBODY HAS CALLED.<br> SENT AN EMAIL REQUESTING A RESPONSE TO NO AVAIL.<br> I HAVE TWO OTHER VEHICLES WITH TRACKER.<br> SANTAM INSURANCE IS ALSO WAITING FOR THE REPORT.<br>