NB
Nwabisa B

1 reviews | Active since Sept 2014

28 Apr 2017, 11:00

No assistance while ******* *****ing vehicle

<p>It is appalling for me to think that I am even writing this review. Yesterday my mother had ******* come in her house at night to ***** her vehicle. A consultant from Tracker woke her up with a phone call advising her that her battery was removed. She was aware what was happening as she was asleep. She tells this consultant that she can people outside fiddling with her vehicle. She is however scared to come out of the house and check. This should be a no brainor. She is a lady who stays with kids and cannot place herself in danger by fighting off *********. Your consultant just said okay and hung up. No assistance what so ever from Tracker, to at least come and check the vehicle which has they unit and suppose to be safe guarding. Consultant just hung up. What is the purpose of Tracker callons my mother to tell her that her vehicle battery's is being removed however offer no assistance. Pathetic! My mother needs feedback on this matter and you can send me an email for her details</p>

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Replies (2)
Tracker Connect
Tracker Connect's reply28 Apr 2017, 11:24
Official

Good day Nwabisa,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Tracker Connect,

Maroba Kekana

Tracker Connect
Tracker Connect's reply28 Apr 2017, 13:46
Official

Good day Nwabisa,

We dialled your number for feedback, to no success in reaching you. We made contact with the account holder and explained the Tracker process in regards to the incident that took place.

We also explained the Tracker services and the steps to take going forward when such incidents occur.

We will close the query on our end as resolved.

Tracker Connect,

Maroba Kekana