JD
Jacinda D

1 reviews | Active since Feb 2011

04 Mar 2018, 19:35

No answers to questions

To whom it may concern

I really think you need to work on your sales call center. I call a few weeks ago to get a tracker for my car. Upon hearing the 1st recording i had questions which was simple your recording states that as soon as the device is installed my contract starts. Now my question was regarding cpa and your cooling of period which no one can answer then i get an sms saying you cancelling everything as you could not get ahold of me which i find interesting.

Thank you very much for not wanting my business i will also inform my insurance company who referred me to you. Your service is something which still needs to he seen.

0
Replies (2)
Tracker Connect
Tracker Connect's reply05 Mar 2018, 07:33
Official

Good day Jacinda,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

MathebeMopeli

Tracker connect

Tracker Connect
Tracker Connect's reply05 Mar 2018, 08:18
Official

Good day Jacinda,

we confirm that we have made contact with you and explained the cooling off period, we will investigate the complaints in more details, and would like to thank you for bringing this matter to our attention.

We will get one of our contracting agents to contact you after 13:00 today as per your request.

Kind Regards

Mathebe Mopeli

Tracker Connect,

Customer Care team