no answer

I find it very strange that a vehicle recovery call centre takes so long to answer their phone. I called and the phone kept ringing with no answer, when it was finally answered all I heard is people having a good time at work, who ever answered the phone wasn't aware of this. When they finally realised that they were on a call they hung up. Really???? Is this how we are treated as customers? I demand to know who answered the call and why my call was cut off. If your consultants don't want to take calls they should just stay at home, you guys are supposed to be dealing with emergencies and your consultants should be on the ball but that's not the case. They just look at your phone ring and hang up on you if they feel like they don't want to help you. Or maybe it is because its a Friday night I just don't know.