pS
pieter S
1 reviews | Active since Mar 2019
18 Mar 2019, 14:03
No after sales service at tracker.
Tracker made a mess of the installation of the device on my vehicle. The wiring on the vehicle interfere with the electric system, and when I asked they assist to investigate at the dealership, they indicate it will take 3 days and they cant commit to urgent attention. Given the speed at which they take a debit order and sign an electronic contract they are completely pathetic with after sale service. So I have to wait without a vehicle until they manage to assist me, when they made a stuff up. Needless to say I am terminating both my contracts with them.
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Replies (4)0
Replies (4)
Tracker Connect's replyOfficial
18 Mar 2019, 14:25We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply18 Mar 2019, 14:25
Official
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
pS
pieter S's updateReviewer Update
18 Mar 2019, 14:31what ever, a computer generated response will not expedite the process. I am still awaiting the legal department details as telephonically requested so I can cancel agreements.
pS
pieter S's update18 Mar 2019, 14:31
Reviewer Update
what ever, a computer generated response will not expedite the process. I am still awaiting the legal department details as telephonically requested so I can cancel agreements.
Tracker Connect's replyOfficial
22 Mar 2019, 11:21Good Day Mr Steenkamp
As previously discussed , we are still awaiting feedback from the dealership concerning your vehicle in order to conclude your request.
Final feedback will be provided as soon as we have concluded the request.
Kind regards,
Tracker Connect
As previously discussed , we are still awaiting feedback from the dealership concerning your vehicle in order to conclude your request.
Final feedback will be provided as soon as we have concluded the request.
Kind regards,
Tracker Connect
Tracker Connect's reply22 Mar 2019, 11:21
Official
Good Day Mr Steenkamp
As previously discussed , we are still awaiting feedback from the dealership concerning your vehicle in order to conclude your request.
Final feedback will be provided as soon as we have concluded the request.
Kind regards,
Tracker Connect
As previously discussed , we are still awaiting feedback from the dealership concerning your vehicle in order to conclude your request.
Final feedback will be provided as soon as we have concluded the request.
Kind regards,
Tracker Connect
Tracker Connect's replyOfficial
27 Mar 2019, 11:59Good day Mr Steenkamp,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Kind regards,
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Kind regards,
Tracker Connect
Tracker Connect's reply27 Mar 2019, 11:59
Official
Good day Mr Steenkamp,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Kind regards,
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Kind regards,
Tracker Connect