TF
TERENCE F

1 reviews | Active since May 2010

30 Mar 2016, 03:35

Next step politics or used cars.

Received a call today from a canvasser asking if I wanted to insure my tracking device at R 29 per month. Shame , are times that hard Tracker that you have to try cheap and nasty ploys to increase your income. Please can somebody point me to a tracking company with a bit of integrity.<br> If they ***** my car at least I can claim for my tracker - imbeciles. Consider the political arena Tracker your value system seems compatible.

0
Replies (14)
Tracker Connect
Tracker Connect's reply30 Mar 2016, 07:44
Official
Hello terence7,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Innocentia Maluleke
Tracker Connect
TF
TERENCE F's update25 Jan 2017, 07:48
Reviewer Update

Bunch of money grabbing ***********s. Really tracker, really

Tracker Connect
Tracker Connect's reply25 Jan 2017, 10:08
Official

Hi Terence,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Brian Khumalo

Tracker Customer Care

Tracker Connect
Tracker Connect's reply25 Jan 2017, 10:30
Official

Hi Terence,

We attempted to call you to assist with your query to no avail.

We sent you an SMS and mail with details to get back to us.

We will await your reply.

Kind regards,

Brian Khumalo

Tracker Customer Care

Tracker Connect
Tracker Connect's reply26 Jan 2017, 08:52
Official

H Terence,

We attempted to call you today to no avail.

Please note another mail and SMS were sent.

Kind regards,

Brian Khumalo

Tracker Customer Care

Tracker Connect
Tracker Connect's reply27 Jan 2017, 10:36
Official

Hi Terence,

We confirm to have contacted you and advised of our standard policy procedure and quoted you the cancellation fees for your account.

As advised, billing will proceed indefinitely, failure which will result in the account being suspended and normal legal process taking place.

Kind regards,

Brian Khumalo

Tracker Connect

TF
TERENCE F's update27 Jan 2017, 13:44
Reviewer Update

Mr. Khumalo,

You where rude and abrasive. Perhaps you should consider another position within your company. Does your **** department have any vacancies? People in South Africa are going to get tired of your ********* business practices sooner or later.

Regards

Tracker Connect
Tracker Connect's reply30 Jan 2017, 08:28
Official

Hi Terence,

According to the information we discussed, I confirm to have explained our policies.

I listened to the call between us and I confirm to have not picked up any truculent behaviour.

Kind regards,

Brian Khumalo

Tracker Customer Care

TF
TERENCE F's update30 Jan 2017, 08:50
Reviewer Update

Hi Brian,

Then I am probably the guilty one and apologise profusely. Please send me a copy of the recording for my records.

With humble thanks

Tracker Connect
Tracker Connect's reply01 Feb 2017, 11:14
Official

Hi Terence,

I tried to call you today to no avail.

Please note I will send the requested information as soon as I receive it from the relevant department.

Kind regards,

Brian Khumalo

Tracker Customer Care.

Tracker Connect
Tracker Connect's reply02 Feb 2017, 10:26
Official

Hi Terence,

I confirm to have sent you the relevant information as requested.

Please let me know if you need anything else.

Kind regards,

Brian Khumalo

Tracker Customer Care

TF
TERENCE F's update24 Mar 2017, 08:28
Reviewer Update

Couldnt even send the correct review. *********** tracker

Tracker Connect
Tracker Connect's reply24 Mar 2017, 08:38
Official

Hi Terence,

Please advise which review you are referring to?

Kind regards,

Brian Khumalo

Customer Care Team

Tracker Connect
Tracker Connect's reply01 Apr 2017, 10:28
Official

Hi Terence,

I tried to call you to no avail.

Please note an email was sent, we will await your reply in order to assist.

Kind regards,

Brian Khumalo

Customer Care Team