QJ
Quintonn J

1 reviews | Active since Nov 2010

02 Dec 2015, 09:23

New vehicle added but not remove old vehicle.

I am holding on the line for ten minutes now as i'm writing the complaint. <br> I bought a new car and traded in my old car with tracker. The dealership told me that they would sort this all out and I have to worry about nothing. This month I had 2 payments taken from my account and the other vehicle does not even belong to me anymore. When speaking to man from tracker i was told to give a months notice before cancelling my tracker. who in their right mind knows a month before the time that they are buying a new car. Now tracker does not want to reimburse the money and still I'm waiting for the supervisor. 15 minutes now that I'm holding on. My concern is that they can fit a new tracking device in your new vehicle without your consent but they will not inform or ask you as to why there is another vehicle added to your tracker. At this point I could have notified them about the changes too. Money ******* they are. There we go the phone put down in my ear. Great ****** service TRACKER!!!!!!

0
Replies (1)
Tracker Connect
Tracker Connect's reply02 Dec 2015, 09:28
Official
Hello Dare4more,

Your complaint dated the 2nd of December 2015 has been noted.

Please be advised that we are currently investigating same and will revert to you shortly.

Thanking you for your patience.

Najma Sallie
Tracker Customer Care