New installation

Never had I ever had such a bad experience with tracker. Enquired about installing a new unit on the 21st december 2020, back and forth to the 30th they call to get banking details make of vehicle and all the jazz. Nobody up until today the 4th January 2021 even has called for installatiion. What the hell, who is not doing there job, or is tracker totally lacking professionality these days. What will be the response if a vehicle was to be ******......... Totally unexceptable. Should i rather join another tracking company?????