Never Works

I had a unit installed in December 2019, back then everything seems to work. But for the past year, the app would sometimes show the car in a place that I was in 3 days ago. I called them and they said it was because of the Vodacom network that the device failed to send new data, And to my surprise, this happened again while I was in Pretoria, I then knew it was not the Vodacom network.

I called and arranged for someone to come check the unit, the technician did come and replaced the unit, but the same story, still showing the wrong location, not giving me alerts, I called again and another technician came, he did what he did - but still, the module is still showing incorrect data. I then decided to get another module from another company.

Last night my car broke down in Alexandra, I called a towing company, they took the car to a storage facility, then took the car to the dealer in Midrand this morning around 9 am, but the Tracker App and dashboard still show that the car is in Alexandra where I had a breakdown.

I tried to cancel the service, but I cannot because I signed a 3-year contract, so basically I need to keep paying for a service that does not work.