NEVER USE TRACKER!

I am writing this not long after my experience. I was travelling with my family from Durban to Johannesburg. We hit a rock that was placed on the road which punctured my front right tyre. Not being able to drive as the vehicle would be driving on the rim, I immediately called Tracker to send road side assistance or some sort of security as I had my wife, child and elderly family member in the vehicle with me. This was around 9:30 pm. Firstly getting through to someone to assist me took over 10 minutes. After I get hold of someone, I get told I am not paying for Tracker Guard so they cannot send someone out. They could have at least sent some help or called the appropriate authorities in the area as they have my vehicles location and can direct them directly to me to assist with security. After trying for over 15 minutes to get some sort of assistance from them which they were still not very helpful with, we get held up by 4 gunman. All our valuables are taken, my family held by gun point and made to be put through a very traumatic experience. Luckily my wife managed to hide her phone, and we still cannot get help from them after calling back and telling them of our experience. I had to drive on the rim of the vehicle 12km away to get to the next garage. it is only while trying to get to the garage some soul at Tracker decides to assist with a tow truck. I took 40 min to get to the garage and I still got to the garage before the tow truck. What is the point of paying for a service that helps in no way when you truly need it. Why are people more interested in money then assisting people. They could of assisted and charged a fee once they knew we were safe. I will be cancelling my service with Tracker and hopefully the next company I deal with treats people with more humanity then Tracker!