Never enter into a contract with this Company

<p>Tracker have been deducting monies from my bank account for over 6 years for a car I have never owned and know nothing about instead of the vehicle they should have been tracking and which I have now recently sold. To begin with, they refused to cancel the direct debit, the latest message is that they have "requested" cancellation, whatever that means, but the amount now owed me is in excess of R10,000.00.</p> <p>The reasons given for the continuing direct debits are illogical, *********** and probably ******* as they claim that the contracts were entered into telephonically and that they keep their records for a miniumum of the "mandaory" 5 years which is obviously a contradiction in terms and a good example of staff incomptence as what they really mean, in response to my request for proof of an agreement, should have been a maximum of 5 years!! I certainly have never entered into any contract telephonically and would never do so, for exactly the reason that has given rise to the removal of money from my bank account without my authority or consent - it is open to abuse and *****. I am seeking the return of this money and have alerted the ***** Division of my Bank.</p> <p>Finally, when I was informed that they refuse to cancel the direct debit and return my money they compound the offence by wishing me "Enjoy your day". One member of staff emailed me for information, I reply and receive an automated response from that person saying don't email me direct! How does one deal with an organiation that has such inefficient and *********** systems as that?</p>