SL
Sean L

1 reviews | Active since Jan 2017

18 Jan 2017, 08:59

Never cancels your account and still charges you

<p>I requested Tracker to cancel my Account in Sept 2016. They said I have to pay R800. because I'm cancelling in less than 36 months. But I signed up with them in May 2013. This is more than 36 months. They say no u signed a new contract (still waiting to see this contract). Told them there device does not work and I'm selling the car so please cancel the contract. Today I'm still recieving and invoice for Feb 2017.</p>

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Replies (3)
Tracker Connect
Tracker Connect's reply18 Jan 2017, 10:17
Official

Good day Mr Leven Naidoo,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Innocentia Maluleke

Tracker Customer Care

Tracker Connect
Tracker Connect's reply18 Jan 2017, 11:01
Official

Good day Mr. Leonard,

We dialled your number with no luck in reaching you. An email has been sent to you, requesting a convenient time to call you back and an alternative number.

We'll await your reply.

Maroba Kekana

Tracker Customer Care

Tracker Connect
Tracker Connect's reply20 Jan 2017, 13:54
Official

Good day Mr. Leonard,

We confirm having made contact with you , on email and awaiting your reply regarding the consent we require.

We'll update the post and awaiting your reply to our emails.

Maroba Kekana

Tracker Customer Care