Need tracker to remedy faulty device.

My tracking unit has failed and I suspect it has caused a problem with my car battery (R2500 to replace).

I have asked Tracker to send a technician to assess and if needed replace the unit. I have entered my request through various channels but no one calls to arrange. I made contact with the Customer care again 2 weeks later, they acknowledge the first query and logged a new one.

I only have tracker as my insurer requires it.

I am paying but not getting the service. This is jeopardizing my insurance and putting me at huge risk of loss.

This review will be altered on a resolution being found.