need tracker to confirm amount!

i moved insurance companies and tracker told my husband that the account needed to be paid by a certain date. they had however previously (a week before) stating the tracker was active. however in order to make sure that all was inorder i asked my new insurance to negotiate a lower premium as i had been with tracker since 2008 and all my prems had been paid. tracker called my husband and gave him a premium of R199 which my hubby agreed to. i asked my husband if all was now in order and he said yes. when i asked tracker Akhona responded and stated that she had not read the terms and conditons to my husband. my husband said to her to email him everythign. she said to me that this had to be done telephonically. i then emailed akhona and told her to call me instead and red the t'sa and c's to me as my husband is always in meetings. i sent her emails from the 21st of august and everydaythereafter uptil today and still no call back. i need this sorted out as i dont want to be in a predicamenet should my vehcile be ******. my husband has been with tracker sinc e2008 and this is the service we get. we want to pay tracker but noone calls us back. Please call me the wife ASAP !!!