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Petrus M

1 reviews | Active since Aug 2020

20 Oct 2020, 18:45

My experience with Tracker (car tracking company)

The following is the email I sent to Tracker (car tracking company with a yellow logo)

"Good day

Thank you for your response.

Please cancel the stop order, meaning September 2020 month (because it has been already paid for) will be my last month with you and there should NOT be any deductions from my account starting today the 15 September 2020 going forward.

If there are any forms I need to sign or processes I need to follow in order to successfully cancel, please let me know as soon as possible so I may complete such on time

I will demand back any deductions going out of my account after this email communication.

Also, kindly confirm with me that indeed it has been cancelled"

End of the email sent to Tracker.

This email was sent on the 15 September 2020 at 12h40 to ***. I made it very clear that they must NOT debit my account at the end of September for October. AND GUESS WHAT.........???? You are right, how did you know - indeed they debited my account still. They took my money. No response to my email, no question, no clarity, no communication: just ignore that email and let the debit go through.

Now guess what: I have to now spend money from my pocket AGAIN chasing after them to refund the money they took from me.

You run from Matrix - then Tracker will also show you one or two things.

WHY DOES IT HAVE TO BE LIKE THAT????

I advise you to check f Tracker (or any other company) has not been deducting your money without your permission.

0
Replies (3)
Tracker Connect
Tracker Connect's reply22 Oct 2020, 10:43
Official
  Good day,  We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. 
 
 It is our intent to help you reach a prompt resolution of this matter. 
 
 We will revert to you shortly. 

Tracker Connect   
Tracker Connect
Tracker Connect's reply27 Oct 2020, 13:36
Official
Good day Mr Mkhize,

This is a confirmation that Tracker has contacted you and you advised that you have been assisted.

 If there is absolutely anything else we can help you with, please feel free to contact us at any time. 
 
 Tracker Connect 
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Petrus M's update27 Oct 2020, 17:03
Reviewer Update
I cancelled the stop/debit order from my side - well, if that means being assisted so be it.