Ms

In 2023 I wrote this even today no answer from them

TM Thabiso M 1 review | Active since Apr 2023 29 Apr 2023 at 00:41 ************* On the 25 March 2023, My husband was driving my car and he got hijacked. Not so far from our place . The hijackers to him with in their own car while we believe my car was being driven by one of them .

They drove around with him until they dropped him somewhere in Pretoria north . He called me when he was at the police station to ask me to call tracker .

I called tracker notifying them about the hijack , a guy answered and while I was still talking to him my airtime got finished . They did not get back to me I had to recharge again and call them . When I called for the second time a lady answered and told me that she I reported the hijack to her and she told me that she tried calling the driver when they saw the drivers alert but couldn’t get hold of the driver .

Her answer surprised me because I am the primary person on the car . Because I was still in shock I then said it’s fine they must carry on and try to get my car .

On Wednesday , 29March I then called tracker again . A guy who told me that he was on duty the day of my car s hijack answered the phone and told me that they never tried to contact me because my panic button was malfunctioning. We had a long conversation about the fact that why was I not told that my panic button was malfunctioning..

I was having two different answers from 2 people .

Then I called the lady who assisted arranged tracker for me from the dealership , she called some lady a tracker to call me .

I got a call from tracker , the lady said there was nothing wrong with my panic button .

NB .

1. In the report it showed lots of driver alert but I was not contacted.

2. All the 3 people I communicated with gave me 3 different stories.

3. If it’s true my panic button was malfunctioning why ddnt I get notified and why was it not fixed ?

4. The report also show that my car was at a high risk place . Even with that I ddnt get a call or a message .

Even today I have not get my Range Rover and I still have another subscription with them . It’s sad

I then believe like the hijacking on my car is an inside job from tracker employees. Unhappy customer