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Ria W

1 reviews | Active since Jul 2019

21 Jul 2025, 14:00

Mrs Kaelyn Greyling

*** *** FK30HSGP, KRP696NW

I am writing to express my disappointment with your service. I have spent several hours on the phone with various members of your team, yet the issue remains unresolved. The tracking device for the Ranger was cancelled in April 2024 after the vehicle was written off. The second device, for the Prado, was no longer needed as the vehicle was sold in September 2024. This was communicated to your team multiple times. Despite being assured by your staff that the matter has been resolved, deductions are still being made from my account. This is completely unacceptable, and I am now being forced to consider legal action and request a full refund of all incorrect payments made to date. As a single, divorced mother, these ongoing deductions are affecting my ability to pay for essentials — including my medical aid. This matter is urgent and requires your immediate attention. Please confirm in writing that the deductions will be stopped with immediate effect and that a full refund will be processed.

0
Replies (4)
Tracker Connect
Tracker Connect's reply21 Jul 2025, 14:07
Official
Good day 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. 

It is our intent to help you reach a prompt resolution of this matter. 

We will revert to you shortly. 

Tracker Connect 

Best regards,

RW
Ria W's update22 Jul 2025, 12:08
Reviewer Update
Please note that I am in class from 11h00 to 16h00 every day.  If you wish to contact me telephonically please do so before 11h00 or after 16h00.
I am still waiting for a reply on my complaint.  
Tracker Connect
Tracker Connect's reply24 Jul 2025, 13:39
Official
Good day,

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.   

We would like to take this opportunity to thank you for doing business with our Company.

If there is absolutely anything else we can help you with, please feel free to contact us at any time.

Tracker Connect

Best regards,

RW
Ria W's update24 Jul 2025, 16:42
Reviewer Update
Nothing has been resolved. For months, you’ve deducted money for two vehicles, despite numerous calls where I requested cancellation of the second vehicle. Now your so-called resolution is that I still owe you money — because, according to you, the second vehicle was never cancelled. How convenient. After all the funds you’ve taken, your response is that I’m still in debt to you? I’m expected to just accept that you “can’t find” the phone records for the cancellation of the second vehicle, even though I called multiple times and spoke to several of your staff — all of whom assured me it was sorted and the debit order would be stopped. This is dishonest and unacceptable. You claim to have found the call for the Ford Ranger — but what about the second vehicle? How can you claim this matter is resolved when you’ve done absolutely nothing about the months of unauthorised deductions? Let this serve as a warning: do not deal with Tracker. Judging by the many other complaints, this seems to be a pattern — shifting blame, avoiding accountability, and using technicalities to escape dealing honestly with clients. I will not let this go. Be dignified. Be ethical. Refund the money you wrongly took from my account, despite repeated assurances that this would be corrected. Your negligence even left me unable to pay essential bills, including my medical aid, because of the irregular and unauthorised deductions. This was completely irresponsible and a violation of my trust.