lS
livhuwani S

1 reviews | Active since Jun 2013

10 Jan 2023, 12:10

Mr Livhuwani

Am so disappointed with tracker's connect service, i have been sending them emails enquiring about the outstanding money which i have been preaching to them that i don't know who activated for sms which i was charged for, but was informed that i activated it which i didn't activated it, but they said they deactivated it through their system , all the way from July 2022, up until today i never got a respond from this so called tracker company.

Then on the 09/01/2023 i called them AGAIN on my expense, then after holding for like 13minutes that's where one of their so unprofessional consultant decided to assist me and she assist me with nothing.

I have requested for all the phone calls that i made to them but was informed that i must go to the nearest branch to listen to those calls, like really ??? woooow that's so low of them, reason for me to look for those calls is because i want to give them to my lawyer and to take them to Ombudsmen since i want to deal with this so called tracker company.

That Noluthando Diba with email address ***, is so cruel shame even when he/she responds to my emails on the 09/01/2023 he/she was so rude.

0
Replies (4)
Tracker Connect
Tracker Connect's reply10 Jan 2023, 13:45
Official
Good Day livhuwani,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. 
 
It is our intent to help you reach a prompt resolution of this matter. 
 
We will revert to you shortly. 
 
Tracker Connect 
lS
livhuwani S's update10 Jan 2023, 14:32
Reviewer Update
Am not satisfied with krystal feedback from Tracker, it was so useless of her to even call me, so thanks a lot for even wasting my time, you kept on singing one and the same song that everyone from tracker was singing to me.

If your technician deactivated those sms from your side guys, that simply means someone activated it and still you are disputing that.

Still you are refusing with the phone calls that i made with tracker but you specifically chose which phone calls am i going to get, "WHY"????
Tracker Connect
Tracker Connect's reply10 Jan 2023, 14:32
Official
Good Day livhuwani ,

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.   
 
We would like to take this opportunity to thank you for doing business with our Company. 
 
If there is absolutely anything else we can help you with, please feel free to contact us at any time. 

Tracker Connect
lS
livhuwani S's update10 Jan 2023, 14:35
Reviewer Update
No my query its not resolved, not at all.

Am not satisfied with krystal feedback from Tracker, it was so useless of her to even call me, so thanks a lot for even wasting my time, you kept on singing one and the same song that everyone from tracker was singing to me.

If your technician deactivated those sms from your side guys, that simply means someone activated it and still you are disputing that.

Still you are refusing with the phone calls that i made with tracker but you specifically chose which phone calls am i going to get, "WHY"????