SE
Sarel E
1 reviews | Active since Dec 2010
03 Sept 2021, 12:39
Most useless Company I ever dealt with.
I was eventually called by a call centre agent more than a week ago, promising me that my issue was resolved and that I will receive a call that same that confirming all in order. - did not happen Just received another call from their legal team, wanting to discuss the arrears on my account. I give up now...!! Also the Tracker APP - doesn't refresh, you must basically log out and in again to see latest activity....??
Helpful (0)
Replies (3)0
Replies (3)
Tracker Connect's replyOfficial
06 Sept 2021, 09:12Good day ,
Thank you for your communication and for bringing the matter to our attention. We most certainly appreciate a customer who lets us know when things are not right.
We would like to apologize profusely for any poor service you might have experienced when dealing with certain staff members within the company and would like to assure you that this is not our standard way of doing business.
I will be facilitating your complaint, please allow us time to investigate the matter and we will revert back to you asap.
I hope that the matter can be resolved to your satisfaction and that this experience has in no way dampened your view on Tracker and the services we provide.
Thank you for your understanding and patience.
Thank you for your communication and for bringing the matter to our attention. We most certainly appreciate a customer who lets us know when things are not right.
We would like to apologize profusely for any poor service you might have experienced when dealing with certain staff members within the company and would like to assure you that this is not our standard way of doing business.
I will be facilitating your complaint, please allow us time to investigate the matter and we will revert back to you asap.
I hope that the matter can be resolved to your satisfaction and that this experience has in no way dampened your view on Tracker and the services we provide.
Thank you for your understanding and patience.
Tracker Connect's reply06 Sept 2021, 09:12
Official
Good day ,
Thank you for your communication and for bringing the matter to our attention. We most certainly appreciate a customer who lets us know when things are not right.
We would like to apologize profusely for any poor service you might have experienced when dealing with certain staff members within the company and would like to assure you that this is not our standard way of doing business.
I will be facilitating your complaint, please allow us time to investigate the matter and we will revert back to you asap.
I hope that the matter can be resolved to your satisfaction and that this experience has in no way dampened your view on Tracker and the services we provide.
Thank you for your understanding and patience.
Thank you for your communication and for bringing the matter to our attention. We most certainly appreciate a customer who lets us know when things are not right.
We would like to apologize profusely for any poor service you might have experienced when dealing with certain staff members within the company and would like to assure you that this is not our standard way of doing business.
I will be facilitating your complaint, please allow us time to investigate the matter and we will revert back to you asap.
I hope that the matter can be resolved to your satisfaction and that this experience has in no way dampened your view on Tracker and the services we provide.
Thank you for your understanding and patience.
Tracker Connect's replyOfficial
06 Sept 2021, 12:11Good day,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply06 Sept 2021, 12:11
Official
Good day,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
SE
Sarel E's updateReviewer Update
06 Sept 2021, 13:08Resolved - not yet...!! Another SMS from you legal company: Failure to pay your Tracker Account may result in additional costs.Pay R977.18 today: FNB, Acc ***, Branch 255005, Ref ***.Brooks&Luyt Inc. I will keep reviewing until they stop...!!!
SE
Sarel E's update06 Sept 2021, 13:08
Reviewer Update
Resolved - not yet...!! Another SMS from you legal company: Failure to pay your Tracker Account may result in additional costs.Pay R977.18 today: FNB, Acc ***, Branch 255005, Ref ***.Brooks&Luyt Inc. I will keep reviewing until they stop...!!!