ZL
Zanele L

1 reviews | Active since Dec 2016

09 Dec 2016, 13:14

Most unhappy customer

<p>I regret choosing you and trusting you with my own safety and property. I had a minor accident where by only the bumper was damaged. They tow my car and fix it, while the process was going on they stole my battery, I don't know what else since you failed to even sent notification even via sms. I had to buy a new battery. After all this I contacted you, it's been three days still no answers. Worse part people laughing at the back round, I don't know if they laughing at my story or what. Worse expirience ever.</p>

0
Replies (7)
Tracker Connect
Tracker Connect's reply09 Dec 2016, 14:28
Official

Good day Graham

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Zubair Ebrahim

Tracker Customer Care

Best regards,

Tracker Connect
Tracker Connect's reply09 Dec 2016, 14:31
Official

Good day Zanele

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Zubair Ebrahim

Tracker Customer Care

Best regards,

Tracker Connect
Tracker Connect's reply09 Dec 2016, 15:55
Official

Hi Zanele,

We confirm to have contacted you and assisted you.

Kind regards,

Brian Khumalo

Tracker Customer Care

Best regards,

ZL
Zanele L's update13 Dec 2016, 13:31
Reviewer Update

I've been waiting for feedback since. I really don't understand how you operate. You promise and never deliver. You promised to send me the apropiate date to see the technician. I'm still waiting until now. Thank you.

ZL
Zanele L's update14 Dec 2016, 09:03
Reviewer Update

Seems no one want to help me. Tracker connect why? ???????? What did I do to deserve such treatment? ????

Tracker Connect
Tracker Connect's reply14 Dec 2016, 10:18
Official

Good day Zanele

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Zubair Ebrahim

Tracker Customer Care

Best regards,

Tracker Connect
Tracker Connect's reply14 Dec 2016, 10:42
Official

Hi Zanele,

We apologise for the inconvenience caused.

Please note the appointment is booked as discussed.

Kindly let me know if you need anything else.

Kind regards,

Brian Khumalo

Tracker Customer Care

Best regards,