CO
Chazlyn O

1 reviews | Active since May 2013

24 Oct 2022, 08:45

Most misleading company and they out to get as much money out of you as possible.

Each and every time you speak to a consultant here you will be told different amounts to cancel your contract with them when it comes to early cancellation. They give you misleading information when on a call and when you ask for a copy of the recording to take the matter further, they tell you to come to their offices to listen to recording as they can only play it telephonically and not send it to you. You will get told that your cancellation amount is x and then when you call to cancel again you get told y when asking for email with banking details to cancel you get told amount y plus z must be paid.

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Replies (2)
Tracker Connect
Tracker Connect's reply24 Oct 2022, 13:10
Official
 
Good Day  Chazlyn,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. 
 
It is our intent to help you reach a prompt resolution of this matter.
 
We will revert to you shortly.
 
Tracker Connect 
Tracker Connect
Tracker Connect's reply24 Oct 2022, 15:52
Official
Good day Chazlyn 

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.   
 
We would like to take this opportunity to thank you for doing business with our Company.
 
If there is absolutely anything else we can help you with, please feel free to contact us at any time.

Tracker Connect