MOST HORRIBLE EXPERIENCE EVER

I CONTACTED TRACKER IN MARCH 2023 AND REQUESTED THEM TO REMOVE MY ONE VEHICLE I HAD SOLD AND SUBSTITUTE IT WITH ANOTHER ONE. EVERYONE WAS DONE AND I WAS CHARGED FOR THE EARLY CANCELLATION. ALL THE VEHICLES WERE APPEARING ON THE TRACKER APP. I THEN ACTIVATED ALL THE NOTIFICATIONS ON THE APP FOR MY OWN SAFETY. TO MY SHOCK I NOTICES ON THE 12TH MAY 2023, THAT TRACKER HAD REMOVED MY NEW VEHICLE FROM THEIR PROFILE AND LEFT THE VEHICLE I HAD ASKED THEM TO CANCEL.

I THEN CONTACT THEM ON THE 13TH MAY 2023, AND THEY ADVISED ME THAT THEY WOULD INVESTIGATE AND GET BACK TO ME, BUT I DID NOT GET A CALL BACK. WHEN I CALLED BACK AFTER AN HOUR THEY HAD ALREADY KNOCKED OFF. CLEARLY KNOCKING OFF WAS MUCH MORE IMPORTANT THAT RESOLVING MY MATTER.

WHAT UPSETS ME THE MOST IS THE FACT THAT WE LIVE IN SA, A PLACE THAT HAS BECOME EXTREMELY DANGEROUS. FOR 2 WEEKS MY TRACKER SUBSCRIPTION WAS CARELESSLY CANCELLED BY TRACKER WITHOUT MY KNOWLEDGE. WHAT IF SOMETHING WOULD HAVE HAPPENED TO ME? WHAT IF I WAS HIJACKED WHILE THINKING I HAD A TRACKER SUBSCRIPTION? THIS WAS EXTREMELY WRECKLESS OF TRACKER.

I WILL NEVER WORK WITH THEM AGAIN BECAUSE I WILL NEVER TRUST THEM AGAIN. AS SOON AS MY OTHER CONTRACT WITH THEM IS FINISHED I WILL MOVE TO A DIFFERENT COMPANY, BECAUSE I NO LONGER HAVE ANY KIND OF TRUST IN THEIR ABILITY TO DO THE WORK RIGHT, LET ALONE PROTECT ME AS A CLIENT.

THIS IS THE WORST EXPERIENCE EVER. I WANT OTHING TO DO WITH THEM AND WILL NEVER RECOMMEND THEM TO ANYONE.