1 reviews | Active since Oct 2016
Missing logbook, no feedback!
When I tried to download my vehicle's travel logbook for the upcoming tax season, I noticed that all my vehicle travel data is missing prior to 2 July 2023. I escalated the matter to Tracker via their call center and spoke to Thabo Mphahlele at 13:06 (the time he gave me as a reference). He indicated that the matter has been escalated and that I should get feedback within 24 hrs. I have not yet received feedback in this regard and the data is still missing.
This is a serious concern and a service I pay for every month. Should this data be compromised it will have material financial impact on my tax return and can even lead to non-compliance.
Any possible customers wanting to make use of Tracker for their travel logbook, beware!
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Best regards,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Best regards,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,