AG
Andrew G
1 reviews | Active since Oct 2023
12 Oct 2023, 09:44
Missed appointment and poor service
Tracker missed their appointment made for installation of a tracker unit in my vehicle. The installer did not show up and up to today (2 days later) there was not one attempt made to contact me. I made countless calls to try and reach tracker, only managed to reach a consultant once who put me on hold indefinitely. I now trying to cancel this new contract since I still do not have the unit installed in my vehicle but I am not able to get through to the consultants who deals with cancellations either. I would suggest to use any other company other than tracker after this service I received - I have been a tracker client with my other vehicle for more than 5 years.
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Replies (3)
Tracker Connect's replyOfficial
12 Oct 2023, 09:57Good day ,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's reply12 Oct 2023, 09:57
Official
Good day ,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's replyOfficial
12 Oct 2023, 12:20Good day Andrew,
We apologize for the inconvenience this has caused, however - we confirm that one of our coordinators did get hold of you and an amicable solution has been reached accordingly.
Tracker Connect
We apologize for the inconvenience this has caused, however - we confirm that one of our coordinators did get hold of you and an amicable solution has been reached accordingly.
Tracker Connect
Tracker Connect's reply12 Oct 2023, 12:20
Official
Good day Andrew,
We apologize for the inconvenience this has caused, however - we confirm that one of our coordinators did get hold of you and an amicable solution has been reached accordingly.
Tracker Connect
We apologize for the inconvenience this has caused, however - we confirm that one of our coordinators did get hold of you and an amicable solution has been reached accordingly.
Tracker Connect
AG
Andrew G's updateReviewer Update
22 Oct 2023, 16:06To follow up on my original review I would like to report back that someone contacted me and a new appointment was set with a reduced amount. On the new appointment the technician was on time and the service received was good. My issue was resolved and I would like to thank tracker for the quick resolve after my complaint.
AG
Andrew G's update22 Oct 2023, 16:06
Reviewer Update
To follow up on my original review I would like to report back that someone contacted me and a new appointment was set with a reduced amount. On the new appointment the technician was on time and the service received was good. My issue was resolved and I would like to thank tracker for the quick resolve after my complaint.