Misinformation

Asked for an installation of the new tracker.I noticed that I still had an old tag after the technician had left.I called the following to enquire if they recycled their devices as I still have an old tag.Craig told me to throw the tag away they were out of stock.I asked him why I was not told before I allowed the device to be installed.I didn’t get a satisfactory answer.I phoned their consumer care I still haven’t got the satisfactory answer.Am still frustrated because I feel it is a very important information that was withheld for me I could have waited till the tags were in stock