****mers who refuse to refund when the fault is from their side. I don't not recommended!!

I am very much disappointed with the service I received from tracker and I have been a client for 17 years and I have recently cancelled my subscription due to the poor customer service I received. I purchased a new vehicle in 2018 and I called Tracker to have that vehicle removed and I gave them details of my new vehicle which I wanted cover for. I believe all their calls are recorded and w copy of the call can be made available, where I clearly tell the Agent I want my old vehicle to be removed from their system and my new vehicle to be added, which the agent agrees and confirms that the vehicle is removed. To my understanding when you remove a vehicle I should not be debited for that and I should only be debited for the new vehicle added. On my side I informed Tracker that I no longer have possession of the old vehicle, since I have purchased a new vehicle, they should cancel the cover, but Tracker did not do that. They continued to debit me for the old car together with the new car, since 2018 to present. When I queried and wanted my refund, an Agent by the name of Lebogang Mkhwa**** told me it is my job to check if I am being double debited or not and they will only refund me for a period of 12months. How is this my fault, when Tracker did not do as it was told? I called to cancel, and to my understanding when you cancel something, you should not be billed for it, hence I did not think I was paying for a vehicle I no longer have possession of, because I called to cancel and clearly someone at Tracker did not do their job and led to me incurring a financial loss. I am very very appalled by how tracker do things and I would never recommend them to anyone because clearly they are running a ****. How is it my fault that I was debited for 2 vehicles when i specifically called to cancel the other vehicle, the agent did not do their job and now Tracker is refusing to refund me my money for all these years. What is the purpose of recorded calls if they will not be pulled and listened to when a client has a query? I need Tracker to refund me because it is not my fault they did not do their job to cancel, but they are quick to take people's money.