MR
Marlene R

1 reviews | Active since Oct 2012

06 Jul 2023, 13:37

****mers in cahoots with dealers

Please be aware when you purchase a vehicle from any dealer. i have been ****med into two tracking devices by two different dealers. One was last year June and this year June when I bought another vehicle the stories didn't add up.

Tracker obviously has a deal with car dealerships and get kickbacks on the number of policies they sell.

Explanation:

Please double check all facts when purchasing a vehicle.

We purchased a new Honda W-RV in June 2022. The finance department told us that we need to take out tracker on this vehicle as it is a requirement because the vehicle is over 300k. I remember the 300k specifically. So being nice and helpful they went ahead and did the registration and activation of the tracker.

Last month I bought a new Mazda, also worth more than 300k, so when obtaining an insurance quote I mentioned that I will do the tracker as it is a requirement and my insurer told me this is incorrect.

Only if a vehicle is more than **** or high risk is tracker a requirement.

Long story short, do not trust what these people tell you. I assume they get kickbacks for every tracker they have ****med their clients into. (Obviously in cahoots with Tracker).

So to date I have wasted R2,580 because of dishonesty and now I can't cancel my tracker because I still have 24 months left on the contract. If I want to cancel I have to pay R1,200 cancellation fee.

Just be careful with these people. That is all I am saying. Double check all the extra's they are trying to add.

0
Replies (5)
Tracker Connect
Tracker Connect's reply06 Jul 2023, 13:44
Official
Good Day Marlene , 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly

Tracker Connect
Tracker Connect
Tracker Connect's reply06 Jul 2023, 13:51
Official
Good Day Marlene,

As per our records, we can see that you were assisted on our Live chat platform and advised accordingly.

Tracker Connect
MR
Marlene R's update06 Jul 2023, 14:09
Reviewer Update
Incorrect. As per your records you can see that I asked about the cancellation in your live chat platform. This does not answer the question as to how you are, along with dealerships, ****ming people into taking out your policies.
Tracker Connect
Tracker Connect's reply06 Jul 2023, 14:26
Official
Good Day Marlene , 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly

Tracker Connect
Tracker Connect
Tracker Connect's reply06 Jul 2023, 14:59
Official
Good day Marlene,

We confirm having made contact and you advised that you will be exploring other avenues for further assistance as you believe to be ****med by the dealership, together with Tracker.

Tracker Connect