****MERS!!!!!

I took out a contract with Tracker Connect last month, with a premium of R239, assisted by the most *********** and unhelpful consultant I have ever dealt with, Mpho Mashinini. This consultant was informed about the R199 premium that the dealership had already put in place. However, when called to confirm the sale, Mpho upsold me, and I agreed to the plan, which seemed like a value-for-money agreement.

The problem is that she failed to cancel the dealership’s existing R199 plan, leaving me with two devices on record. When I explained this, I was told they would “pull the recording to hear what I agreed to.” How long does this take? It has been over three weeks!

Because the contract started later in the month, I was told I would be charged a pro-rata fee, which I had no issue with. But when I checked my invoice, I was shocked to see a charge of R747 instead of the pro-rata fee plus the premium. I called countless times to resolve this issue before my debit date, but I was taken from pillar to post with empty promises and lies.

This is my first contract with Tracker Connect, and I already feel ****med. Today, I spoke to another consultant, Mpho Kola, who informed me that Archibold Dube is responsible for processing my refund since he incorrectly captured my contract from the beginning.

I strongly advise against taking out a contract with these people. They are ****mers, and I will be cancelling my contract with them immediately!