****mers

Good Day I'm writing this review with a very deep heart and some trauma flash back Here is my summary of my story i had a car since 2018 and i had install Tracker SA on it and it happened that the vehicle was hijacked last year around sept and it was recovered later by SAPS and the tracker informed me and i informed them that the car is been written off by my insure then i had to cancel my contract with tracker but guess what? that didn't happen i until i had to involve my lawyers even though my lawyers tried to assist tracker is still sending me mails that i owe then till this year March where else my car was ****** last year Sept and i made the cancellation call last year and it didn't just end there tracker handed over my account to some debt collectors whom kept on threatening me when the call me and ask for the money that i "owe them" i would ask them for which car are you referring to and could you tell me where is the car right now as we speak, and i was told that " i Think am cleaver the will come for me if the did manage to took the car the will still come for me" and that left me confused and traumatize then that's where i decide to go to the police station to open the case by which i couldn't get assistance as well as the cops wanted the person's names which i had forgotten when i arrived at the police station that's when i option to involve my lawyers regarding the matter and my lawyer had some talks with the and back to me and advice that tracker has requested that i should send an email to cancel my tracking contract with them despite the fact that i had done so telephonically but surprisely when i join them i did so telephonically i never sent them as email but when i want to cancel i had to email them and worst part is that the car was been hijacked which there failed to recover it but i have to keep on paying for it so guys if you are thinking of joining tracker sa for your car better have some lawyers please see be some communication from them

Thank you for your response.

Your vehicle was reported recovered and no cancellation was requested.

You’re liable for the arrears as per the below feedback you received on the 2nd Aug 2023 via email:

• The clients contract started in August 2018 and reached full 36 month term in August 2021, as per Trackers terms and conditions, the contract does not expire or cancel on its own, our clients are required to call us or send an email to do cancellation.

• 2022/09/07 – vehicle was reported ****** and the unit was activated.

• 2022/10/15 – vehicle was recovered and the client was called to provide the feedback.

• Once the vehicle is recovered billing continues as per normal until there is a cancellation request in place

• Furthermore, there is no cancellation request that came through on our system via email, if the client has called Tracker directly to process the cancellation we would need the dates of this taking place so we can conduct an investigation.

• The concern about being threatened by debt collectors will be investigated, we do not obtain calls or have access to calls that debt collectors make to our clients that have been handed over, I can however escalate it for investigation and then revert back to you In summary, Tracker did not continue to bill this client incorrectly for two reasons : there is no cancellation request and the vehicle was recovered. Cancellation has now been processed based on the power of attorney with that instruction and there is arrears of R750. I do await the dates of when the client may have called to cancel the services to further the investigation.

Did you know that as a Response, Recover, Protect or Care client, you can instantly locate your vehicle, pull a trip logbook, receive licence reminders and so much more on our easy-to-use app on your smartphone or tablet? Visit your Google Play Store (Android) or App Store (IOS) to download our application today and make sure that you are always in the know.

You are more than welcome to contact us via email *** or call Cancellation: *** to find out more.