Management Won't Talk to Account Holders

<p>We have, on numerous occasions, asked to speak to the financial manager of Tracker as we are experiencing a problem with our account. We cannot even get through to a supervisior our calls are blocked by the call centre agents. On the 3rd of January we we were told the supervisior wanted to know what it was about before he/she would take the call. Once I had expalian the problem the call centre agent would not transfer the call. Apparently because we pay out account via eft on a monthly basis and not by debit order an invoice is not automatically produced. What I don't understad is how we are then expected to pay an account if we are not invoiced. I am told that is there system and that's just how it works. If the account is not paid on time we receive treatening SMS's. Needless to say we automatically pay the monthly fee without a statement or invoice to ensure the vehicle is still covered. </p> <p> </p> <p>When I reiterated that I wanted to speak to someone in management I was told to send an e-mail.</p> <p> </p> <p>We have two vehicles with tracker, one in the company name and the other in the CEO's name. The company invoices and statements are received monthly without a hitch, they are also paid via eft and not on a debit order. No problem there.</p> <p> </p> <p>All we are trying to do is get an invoice and statement on a monthly basis. I did not realise this would be so difficult. </p>