Make Poef on the little guy please

Even though they will come on this site and claim that the issue has been sorted this will not be true. I've been waiting for weeks now for a favourable response from them. how is it fair that they cancel my contract in mid Jan as the unit might be faulty, yet still charge me until end Feb. that's LUDICROUS. I have been with Tracker for about 5 yrs now. They phoned me to tell me that my unit is faulty, they said they would call me back so I could decide if I wanted the unit still. they never did, after emailing them I finally complained on Hello Peter. only then did they assist&cancelled my account. now they have debited my account again even though they have sent me a confirmation of cancellation. So the unit is faulty&they have sent me confirmation that account is cancelled, yet they are still charging me.Ludicrous,I must now pay for a service that I dont have. these people only want our money, with no service in between. this is absolutely absurd. I wouldn't trust them with another tracking device again. No wonder there are so many complaints on this site about them. Totally disgusted in this \proudly South African"company. Nice one Tracker"