1 reviews | Active since Jul 2016

22 Aug 2018, 14:11

LYING, **** SERVICE , AND UNRELIABLE CUSTOMER SERVICE.

I have never been treated so bad by a company, that I have been paying for all these years even though sometimes the service lets me down. Then I decide to give them more business by cancelling my one car replace it 2 cars new cars. The service consultant said He will offer me a special of R199 per unit, which I accepted and, so basically I started a new contract. On the 18 of August got an me email stating that my monthly premiums will escalate, due to annual escalation. So that means the special they used to get my business only lasted one month. When I called the customer service help line to inquire, spoke to a very arrogant supervisor by the name of Porcia Madwayi that did not want to listen to and refused to transfer me to anyone else that is willing to help and listen to me. All she care about was telling the policy cant be changed to suit me. The last time I check I am the client and I being srewed over by tracker. I hate this business right now and I will never recommend it to anyone while they have people Porcia there. I HAVE BEEN WITH THIS COMPANY FOR YEARS AND THE RETURN SERVICE I GET IC ****. BESIDED ALL THE OTHER PROBLEM I HAVE BEEN HAVING WITH BOTH THE NEW UNITS, WHERE THER HAD TO COME OUT AT NIGHT TO SORT OUT THE **** INSTALLATION. THE APP REFUSED TO UPDATE FOR DAYS, STILL I REMAIN WITH THEM, THIS IS **** SERVICE OF NOTE. I WILL POSTING THIS ALL THIS **** ON SOCIAL MEDIA.

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Replies (4)
Tracker Connect
Tracker Connect's reply22 Aug 2018, 14:17
Official

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect

Tracker Connect
Tracker Connect's reply22 Aug 2018, 15:08
Official

Good Day Mr N Smith.

We confirm that we have made contact with you today regarding the price increase matter, to finalize what we liaised about telephonically we have sent you an email.

Kind Regards,

Tracker Connect

's update22 Aug 2018, 21:09
Reviewer Update
YES YOU MADE CONTACT WITH ME, BUT MY PROBLEM PERSIST, THE PROMOTION I AS OFFERED ONLY LASTED ONE MONTH ALTHOUGH THIS IS A TOTAL NEW CONTRACT. I HATE YOUR BUSINESS MODEL IT RIPS PEOPLE OF AND IT IS A ROBBING GAME, LETS NOT EVEN TALK ABOUT THE POOR INSTALLATION AND THE UNRELIABILITY OF YOUR UNITS AND YOU MOBILE APP.
Tracker Connect
Tracker Connect's reply23 Aug 2018, 08:21
Official

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect