Lousy service and dishosty from your staff

Disappointed and will not recommend Tracker to anyone due to the lack of service and lies from service consultants (Hendry and Siya). Since last week, I've been promised to receive my tag after having to upgrade my Tracker (last week Tuesday). As per Hendry, who was responsible for processing my upgrade. He told me that turnaround time for the tag to be delivered takes three working days, meaning last week Friday 25 February 2023 at the latest. No tag, neither a courtesy call from Tracker!! Again, I made an attempt callling Tracker thw following day being 26 February 2023 to find out if the tag will be delivered or not and when so that I can always make myself available to arrange collection of tag in question. 27 February 2023, Monday morning. Hendry call me and promised that this week the tag will be delivered latest Tuesday 28 February 2023. I came home at around 16:50pm, only to find out that tag was not delivered again as per my niece who was at home the whole day expecting this delivery, since I had advised her to stay at home and be on lookout for my delivery which I was promised by Tracker (Hendry).

Please can Tracker call me urgently as I need answers in respect of this upgrade. It seems like your staff members are not trained properly or am I just a number on your database.