Lost personal information.

Tracker can't track their knee from their elbow! Tracker came to install a new recovery device in my car on 8 April 2021. The Technician who installed it told me that I would receive my username and password via SMS or email. It never arrived. I contacted Tracker on Friday 9 April 2021 to try and resolve the matter to discover that NONE of my details is correct on the system!!!!! The Support agent on the phone was not able to help me because she could not verify my details. A supervisor called me back and assured me the situation has been rectified and send me a new password. This did not work! I requested to cancel the tracker account and that's going to cost me R1600.00 Plus R227.00 (first-month instalment)

The reason I am upset is how could they take all my details telephonically and then have them incorrect on the system? Where are my personal details? How can I trust that they even have them safe?

I will be contacting my lawyer and the consumer council about this!

If they can't even find me on their computer systems, how do you suspect they'll do tracking my car?

Please stay away from this company. They will take your money and provide no service and lose your details.

Very poor!