Long waiting times for call centre and website seems to be down

I tried unsuccessfully to call the contact centre numerous times but am just left waiting and hoping that someone is still working. I cannot login to the app to check the status of my vehicle while on holiday and for some reason it does not even allow me to change passwords. Despite entering a valid username the system still says it is incorrect. Even your website doesn’t allow any access and just provides an error message. This is unacceptable seeing that some of us are away from home and would like to know if our vehicles are fine.