MG
Morne G
1 reviews | Active since Aug 2026
20 Aug 2026, 23:20
Login problems with Connect app
I have been a business customer with Tracker for many years. I have been struggling with the connect app in the last couple of months like never before. I will be denied access, which has happened 3 times in the last 3 months. Everytime i need to phone the call centre and get the login details reset again. This is very annoying and very unprofessional from a company as big as Tracker. My concern is that the offices who does the login reset works office hours. So now if i want to track my vehicles after hours I have a huge problem. Tracker you need to get your app to work properly. Its time i think i must move on.
Helpful (0)
Replies (8)0
Replies (8)
Tracker Connect's replyOfficial
20 Aug 2026, 23:31Good day Morne De Goede,
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you've experienced with the Tracker Connect app.
We want to take a closer look at this for you. Please send a note to *** so we can connect. This is not the experience we want for our valued customers.We take full accountability for your concerns and understand how important reliable access is, especially after hours. We value your loyalty and remain committed to improving your experience and resolving the matter.
Regards, ^VM
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you've experienced with the Tracker Connect app.
We want to take a closer look at this for you. Please send a note to *** so we can connect. This is not the experience we want for our valued customers.We take full accountability for your concerns and understand how important reliable access is, especially after hours. We value your loyalty and remain committed to improving your experience and resolving the matter.
Regards, ^VM
Best regards,
Tracker Connect's reply20 Aug 2026, 23:31
Official
Good day Morne De Goede,
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you've experienced with the Tracker Connect app.
We want to take a closer look at this for you. Please send a note to *** so we can connect. This is not the experience we want for our valued customers.We take full accountability for your concerns and understand how important reliable access is, especially after hours. We value your loyalty and remain committed to improving your experience and resolving the matter.
Regards, ^VM
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you've experienced with the Tracker Connect app.
We want to take a closer look at this for you. Please send a note to *** so we can connect. This is not the experience we want for our valued customers.We take full accountability for your concerns and understand how important reliable access is, especially after hours. We value your loyalty and remain committed to improving your experience and resolving the matter.
Regards, ^VM
Best regards,
Tracker Connect's replyOfficial
21 Aug 2026, 07:40Good day Morne De Goede,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have encountered with the Tracker Connect app, particularly having to repeatedly reset your login details.
We understand how important it is to have reliable access to your vehicle tracking services at all times, and we appreciate your loyalty as a long-standing Tracker customer. Your concerns have been noted, and we would like the opportunity to investigate this matter further and assist in finding a lasting solution.
Our team will contact you directly to assist and keep you updated throughout the process. We hope this experience has not changed your overall view of Tracker, and we remain committed to resolving this as quickly as possible.
Tracker Connect ^BR
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have encountered with the Tracker Connect app, particularly having to repeatedly reset your login details.
We understand how important it is to have reliable access to your vehicle tracking services at all times, and we appreciate your loyalty as a long-standing Tracker customer. Your concerns have been noted, and we would like the opportunity to investigate this matter further and assist in finding a lasting solution.
Our team will contact you directly to assist and keep you updated throughout the process. We hope this experience has not changed your overall view of Tracker, and we remain committed to resolving this as quickly as possible.
Tracker Connect ^BR
Best regards,
Tracker Connect's reply21 Aug 2026, 07:40
Official
Good day Morne De Goede,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have encountered with the Tracker Connect app, particularly having to repeatedly reset your login details.
We understand how important it is to have reliable access to your vehicle tracking services at all times, and we appreciate your loyalty as a long-standing Tracker customer. Your concerns have been noted, and we would like the opportunity to investigate this matter further and assist in finding a lasting solution.
Our team will contact you directly to assist and keep you updated throughout the process. We hope this experience has not changed your overall view of Tracker, and we remain committed to resolving this as quickly as possible.
Tracker Connect ^BR
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have encountered with the Tracker Connect app, particularly having to repeatedly reset your login details.
We understand how important it is to have reliable access to your vehicle tracking services at all times, and we appreciate your loyalty as a long-standing Tracker customer. Your concerns have been noted, and we would like the opportunity to investigate this matter further and assist in finding a lasting solution.
Our team will contact you directly to assist and keep you updated throughout the process. We hope this experience has not changed your overall view of Tracker, and we remain committed to resolving this as quickly as possible.
Tracker Connect ^BR
Best regards,
Tracker Connect's replyOfficial
21 Aug 2026, 08:50Good day Morne De Goede,
We tried to reach you to assist with the concerns raised but your phone rings unanswered.
Please be on the lookout for a call from us as we will continue trying to reach you throughout the day,
Tracker Connect ^BR
We tried to reach you to assist with the concerns raised but your phone rings unanswered.
Please be on the lookout for a call from us as we will continue trying to reach you throughout the day,
Tracker Connect ^BR
Best regards,
Tracker Connect's reply21 Aug 2026, 08:50
Official
Good day Morne De Goede,
We tried to reach you to assist with the concerns raised but your phone rings unanswered.
Please be on the lookout for a call from us as we will continue trying to reach you throughout the day,
Tracker Connect ^BR
We tried to reach you to assist with the concerns raised but your phone rings unanswered.
Please be on the lookout for a call from us as we will continue trying to reach you throughout the day,
Tracker Connect ^BR
Best regards,
MG
Morne G's updateReviewer Update
21 Aug 2026, 13:42Hi a lady from your office did get hold of me around 10. I was unfortunately busy and we agreed that she will phone me at 12. This did not happen as agreed
MG
Morne G's update21 Aug 2026, 13:42
Reviewer Update
Hi a lady from your office did get hold of me around 10. I was unfortunately busy and we agreed that she will phone me at 12. This did not happen as agreed
Tracker Connect's replyOfficial
21 Aug 2026, 13:49Good day Morne,
Please note that an email was sent to you around 12:44PM regarding the call back.
Note that you will be contacted.
Tracker Connect
Please note that an email was sent to you around 12:44PM regarding the call back.
Note that you will be contacted.
Tracker Connect
Best regards,
Tracker Connect's reply21 Aug 2026, 13:49
Official
Good day Morne,
Please note that an email was sent to you around 12:44PM regarding the call back.
Note that you will be contacted.
Tracker Connect
Please note that an email was sent to you around 12:44PM regarding the call back.
Note that you will be contacted.
Tracker Connect
Best regards,
Tracker Connect's replyOfficial
21 Aug 2026, 15:05Good day Morne,
Thank you for allowing us the opportunity to contact you and address your concern.
We confirm that we have assisted with a password reset and trust that you are now able to access the Tracker Connect app successfully.
We sincerely apologize for the inconvenience caused and understand your frustration regarding the repeated login resets. Your feedback is important to us, and we have escalated your concerns to the relevant team for further investigation to help prevent similar issues in the future.
We would also like to advise that, should you require assistance after hours, our 24-hour Platinum Desk is available to provide support when our standard offices are closed.
We appreciate your patience, your loyalty as a long-standing Tracker customer, and the opportunity to address your concerns. Should you require any further assistance, please do not hesitate to contact us.
Tracker Connect ^BR
Thank you for allowing us the opportunity to contact you and address your concern.
We confirm that we have assisted with a password reset and trust that you are now able to access the Tracker Connect app successfully.
We sincerely apologize for the inconvenience caused and understand your frustration regarding the repeated login resets. Your feedback is important to us, and we have escalated your concerns to the relevant team for further investigation to help prevent similar issues in the future.
We would also like to advise that, should you require assistance after hours, our 24-hour Platinum Desk is available to provide support when our standard offices are closed.
We appreciate your patience, your loyalty as a long-standing Tracker customer, and the opportunity to address your concerns. Should you require any further assistance, please do not hesitate to contact us.
Tracker Connect ^BR
Best regards,
Tracker Connect's reply21 Aug 2026, 15:05
Official
Good day Morne,
Thank you for allowing us the opportunity to contact you and address your concern.
We confirm that we have assisted with a password reset and trust that you are now able to access the Tracker Connect app successfully.
We sincerely apologize for the inconvenience caused and understand your frustration regarding the repeated login resets. Your feedback is important to us, and we have escalated your concerns to the relevant team for further investigation to help prevent similar issues in the future.
We would also like to advise that, should you require assistance after hours, our 24-hour Platinum Desk is available to provide support when our standard offices are closed.
We appreciate your patience, your loyalty as a long-standing Tracker customer, and the opportunity to address your concerns. Should you require any further assistance, please do not hesitate to contact us.
Tracker Connect ^BR
Thank you for allowing us the opportunity to contact you and address your concern.
We confirm that we have assisted with a password reset and trust that you are now able to access the Tracker Connect app successfully.
We sincerely apologize for the inconvenience caused and understand your frustration regarding the repeated login resets. Your feedback is important to us, and we have escalated your concerns to the relevant team for further investigation to help prevent similar issues in the future.
We would also like to advise that, should you require assistance after hours, our 24-hour Platinum Desk is available to provide support when our standard offices are closed.
We appreciate your patience, your loyalty as a long-standing Tracker customer, and the opportunity to address your concerns. Should you require any further assistance, please do not hesitate to contact us.
Tracker Connect ^BR
Best regards,
MG
Morne G's updateReviewer Update
21 Aug 2026, 15:28Can am agent phone me please. The temp pw i was given is not working
MG
Morne G's update21 Aug 2026, 15:28
Reviewer Update
Can am agent phone me please. The temp pw i was given is not working
Tracker Connect's replyOfficial
24 Aug 2026, 10:13Good day Morne,
We confirm once again that we made contact with you on Friday and can confirm that you were able to login on the App and all is in order.
Again, we thank you for doing business with us and thank you for bringing your concerns to our attention.
Tracker Connect^BR
We confirm once again that we made contact with you on Friday and can confirm that you were able to login on the App and all is in order.
Again, we thank you for doing business with us and thank you for bringing your concerns to our attention.
Tracker Connect^BR
Best regards,
Tracker Connect's reply24 Aug 2026, 10:13
Official
Good day Morne,
We confirm once again that we made contact with you on Friday and can confirm that you were able to login on the App and all is in order.
Again, we thank you for doing business with us and thank you for bringing your concerns to our attention.
Tracker Connect^BR
We confirm once again that we made contact with you on Friday and can confirm that you were able to login on the App and all is in order.
Again, we thank you for doing business with us and thank you for bringing your concerns to our attention.
Tracker Connect^BR
Best regards,