1 reviews | Active since Jun 2015
LACK OF TRANSPARENCY
I GOT A TARCKER INSTALLED IN MY NEW CAR LAST WEEK MONDAY. TODAY I CALLED TRACKER TO ASK IF I CAN MOVE THE TRACKER TO A NEW CAR AND THEY SAID I HAVE TO PAY R1100 TO TRANSFER OR R1200 TO CANCEL. HOW RIDICULOUS IS IT THAT YOU CHARGE SO MUCH. BY LAW WE HAVE 7 DAYS WITHIN WHICH TO CANCEL ANY CONTRACT. IF SOMETHING AS BIS AS A CAR CAN BE RETURNED, I FAIL TO UNDERSTAND WHY TRACKER SEEMS TO THINK THAT THIS LAW DOES NOT APPLY TO THEM. BY ASKING TO PAY THAT EXTRAVAGANT AMOUNT YOU ARE ACTUALLY TELLING ME I CANNOT CANCEL BECAUSE I MUST STILL PAY FOR A YEARS SUBSCRIPTION.UPON COMPLAINING I WAS TOLD THAT IT WAS IN THE TERMS AND CONDITIONS WHICH WERE NOT PROVIDED NOR SIGNED BY ME. NEITHER DID I VERBALLY AGREE TO A CANCELLATION FEE OF R1200 SO THEN TELL ME IS THIS A REFLECTION OF TRANSPARENCY????I DO NOT THINK SO. I THINK THAT IF YOU CHARGE ANYTHING IT SHOULD BE SPECIFICALLY MENTIONED BUT INSTEAD YOU ARE DISHONEST BY NOT INFORMING CLIENTS BEFORE THEY SIGNED BECAUSE YOU KNOW THAT THEY WILL NOT TAKE UP YOUR CONTRACT IF THEY KNEW. I'M REALLY TIRED OF COMPANIES THAT DO NOT RESPECT CONSUMERS RIGHTS BY BEING HONEST, UPFRONT AND TRANSPARENT AND AS SUCH INTEND TO TAKE THIS MATTER FURTHER.
Your complaint dated the 01st of June 2015 has been noted.
Please be advised that we are currently investigating same and will revert to you shortly.
Thanking you for your patience.
Tebogo Makgatho
Tracker Customer Care
Your complaint dated the 01st of June 2015 has been noted.
Please be advised that we are currently investigating same and will revert to you shortly.
Thanking you for your patience.
Tebogo Makgatho
Tracker Customer Care
